Shipping Policy

Shipping rates
Shipping charges for your order will be calculated and displayed at checkout.

 

UNITED STATES

For orders under $25.00 (before taxes and shipping):    $4.95 flat fee

For orders $25.00 (before taxes and shipping):  $7.95 flat fee

FREE SHIPPING for orders if you purchase $100 or more.

 

INTERNATIONAL

For orders up to $25.00 (before taxes and shipping):    $9.95 flat fee

For orders $25.00-$49.99 (before taxes and shipping):  $14.95 flat fee

For orders over $50.00 (before taxes and shipping):  $19.95 flat fee

FREE SHIPPING for orders if you purchase $100 or more.

 

 

Shipment Processing Time
All orders are custom made.  Please allow a few days for production before shipping.  Orders are not shipped or manufactured on weekends or holidays.

If your order includes multiple items, each item might be produced in a different facility and thus your shipment may arrive in multiple packages.

We update our product pages with our best estimates for delivery times given our recent experience. These estimates are not guaranteed and unless otherwise stated do not include production time before shipping.  Shipping times may be impacted by many factors including the exact location of the delivery address, holidays, weather conditions, and other factors outside our control. 

Please be aware that recently due to COVID we have been experiencing periodic disruptions in shipping networks and the supply chain that have caused delays in production and shipping times.  Under these circumstances it is much more difficult to make accurate projections of delivery times.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If we become aware of a significant delay in the shipment of your order, we will make every effort to  contact you via email or telephone.

Expedited or Express Shipping

We currently do not offer express shipping.  

 

Shipment Confirmation & Order Tracking


You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Lost, Stolen or Damaged Items

Glow Archives store is not responsible for missing, lost, or stolen items that have been marked as delivered by the carrier.  You may also file a claim with the carrier for items that are not found but were marked as delivered by the carrier. 

We depend on the customer to provide us with accurate shipping instructions.  Items lost because the customer provided an inaccurate address are the responsibility of the customer, and no refunds will be given.


Customs, Duties and Taxes
Glow Archives store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Cancellations and modifications 

Orders may not be cancelled or modified once the order has entered production.

 

FAQ - SHIPPING

 

HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

We typically ship all orders within 2-4 business days. If you select Expedited Processing at checkout, we'll ship within 24-48 hours depending on which time in the day the orders are placed.

 

WHICH CARRIER DO YOU USE?

We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

 

HOW LONG DOES IT TAKE TO ARRIVE?

We ship all orders from our USA factory. Due to Covid-19, some international packages may be delayed due to routing or customs delays.

  • USA - Within 2-5 business days
  • Canada - Within 4-10 business days
  • Western Europe - Within 5-15 business days
  • Australia/NZ - Within 5-15 business days
  • Rest of the World - Within 5-20 business days

Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.

 

I DIDN'T RECEIVE MY ORDER

Please email us: info@glowarchives.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order. Alternatively, you can also Live Chat by clicking on the Bubble at the bottom right hand corner of our site. 

 

WHAT ABOUT CUSTOMS FEES/TAXES?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information for customs authorities.

 

Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.