Refund Policy

Final Sale items
● Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. All stereo units are sale items.
● Items with a price of $100 or less are final sale
● You are responsible for paying the shipping charges on all returns.

Wrong/ Defective Item Policy

We will offer a complimentary replacement for any defective items or any items that are shipped in error on non-personalized items.

We reserve the right to request photos of the wrong/defective item
For all defective/wrong items please start a damage claim by contacting us with the subject line: Defective/wrong item

Claim & Order ID
● Provide clear photos of the wrong/defective item and a copy of the original invoice.

NOTE:
Please double check and triple check your shipping address, once it is processed and shipped, we can no longer update or change the destination. You’ll be responsible for the package. 

 

No refunds or exchanges on personalized items, including items with custom engraving, photo uploads, custom message cards, or other similar one-of-a-kind items. That's because these items are made to your specifications and can't be resold to other customers.  We will remake and/or replace personalized items where we were responsible for any errors, damage or manufacturing issues.

 

Please do not return items to us without using our returns portal or without authorization from our customer service team.

 

Please contact our customer service team as soon as possible, within 3 days of receiving the order if possible, for any items that arrived damaged, defective, or if the wrong item arrived.  That way we can make things right and get you a replacement item as quickly as possible  

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  Items returned to us that are not in good condition may be rejected and sent back to the customer, or a restocking fee of up to 50% of the product price may apply, at our discretion.

 

Returns and exchanges for defective items or where we shipped a wrong item in error are free of charge.  Returns and exchanges for any other reason may be subject to a $7.95 return shipping and handling fee for U.S. orders and $19.95 for international orders.  These charges may be waived if you exchange for an eligible product or if you exchange for store credit.   

 

You can always contact us for any return questions at info@glowarchives.com.

 

Returns or refunds will not be given after 7 days from the date of purchase.  

 

Cancellations and modifications 

If you need to cancel or modify your order, please contact us within one hour of placing your order by emailing us at info@glowarchives.com, otherwise we may not be able to stop the order from shipping.  Orders may not be cancelled or modified once the order has entered production.

 

Damages and issues 

Please inspect your order upon reception and contact our support team immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  We request that customers contact us immediately, within 2 business days if possible, after receiving a defective or wrong item so that we can get you a replacement item quickly.  Claims for defective or wrong orders will not be accepted after 30 days from delivery.

  

We depend on the customer to provide us with accurate shipping instructions.  Items lost because the customer provided an inaccurate address are the responsibility of the customer, are not covered by insurance, and no refunds will be given. 

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

 

FAQ - CANCELLATION & EXCHANGES

CAN I CANCEL OR CHANGE MY ORDER?

 

We try to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun.

 

Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.

 

MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?

Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

 

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

 

CAN I RETURN MY PURCHASE?

We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 30 day returns policy from date of purchase.

 

Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance is non-refundable.

 

MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look.

 

It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.